Frequently Asked Questions

Last Updated: September 12, 2025

General Questions

Q: What is CryptoX Exchange?

CryptoX is a premium cryptocurrency exchange platform offering secure, fast, and compliant trading services. We specialize in peer-to-peer (P2P) trading with advanced security features and 24/7 customer support.

Q: How do I create an account?

Click the 'Sign Up' button in the top right corner and complete our streamlined verification process. You'll need to provide:

  • Valid government-issued ID
  • Proof of address
  • Selfie with ID document

Security & Verification

Q: How secure is my account?

We employ bank-grade security measures including:

  • 2-Factor Authentication (2FA)
  • Biometric login options
  • Cold storage for 98% of digital assets
  • Regular third-party security audits

Q: Why is verification required?

We adhere to strict KYC/AML regulations to ensure a safe trading environment. Verification helps prevent fraud and meets global compliance standards.

Trading & Transactions

Q: What cryptocurrencies do you support?

We currently support:BTC,ETH,USDT,BNB

Q: How long do transactions take?

Transaction times vary by network congestion but typically:

  • BTC: 10-30 minutes
  • ETH: 1-5 minutes
  • USDT: Instant (ERC-20)

Still have questions?

Our support team is available 24/7 to assist you.

Contact Support